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1.2 Based on 17 reviews
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    • Worst company 2
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I have been trying to get my payoff amount for almost 2 months. They have records of all 5 of my phone calls, but can't seem to find any of the 4 ways I have contacted them following all their directions including both our signatures. The last time I insisted that I speak to the supervisor and chewed his ear off with all the details of my efforts. More apologies later, he insisted that if I do the same thing again and direct it to his... Read more

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This company is HORRIBLE!! I am a victim of the flooding in Louisiana. Every creditor we called has helped by giving us at least 30 to 60 days to make some assessments. We were blessed not to have water in our home although our neighbors have 2 to 4 ft of water. However, our jobs are under water and roads are closed and blocked off. We would just like some sort of consideration in light of our financial condition at this time. I've been... Read more

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My mortgage was recently sold to Dovenmuehle Mortgage.There was no mail from either mortgage company informing me that my mortgage has been sold. Dovenmuehle Mortgage has since become a nightmare. I have made several calls to Dovenmuehle Mortgage regarding my July 2016 mortgage payment, mortgage insurance, and payoff loan balance. So far I have been pacified by customer service representatives at Dovenmuehle Mortgage, given the wrong... Read more

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My mortgage loan is almost 30 years old. Dovenmuehle has serviced my loan for the past 10 years or so. Since my balance is so low, I called Dovenmuehle to get a payoff amount, as I was writing a check off one of my credit cards. I called & spoke to a customer service rep and they won't give a payoff amount over the phone ! I never heard of such a thing. They insisted on sending a payoff statement in writing. This was 5 days ago and I am... Read more

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We had our mortgage service provider changed to Dovenmuehle in Feb. 2016. In March, 2016 the company stated they did another escrow on our property and found only then that our property comes with an extra lot that can't be sold or built on. This was in the negotiations back in November, 2013 as clearly stated on our mortgage paperwork signed by me and my wife. With an escrow being such an important factor, you would think a company would... Read more

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After losing my job i got behind on my payments and did a HARP refinance. After not getting any new payment info after making my last payment in the trial period I called and they said they hadnt ever recieved my last payment. After pulling the fedex tracking info while on the phone they finally admitted that they had recieved the last payment, but they processed it after the due date, even though they had recieved it two days before so the... Read more

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The company takes a long time to process payment and when the company do process it they will hit you with a late charge. My mortgage was bought by this company. The online payment is slow. I pay my mortgage online on time and they continue to charge me late fees Customer service is horrible, they are not friendly and don't care about the customers. I will report them to the BBB, federal and state housing agencies. Maybe a govt agency will... Read more

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Dovenmuehle was said to be the servicer of the loan at first and then later I was told to start making my monthly mortgage payments to NLS. I am now in foreclosure with a judicial sale scheduled. Looking through the records at the Recorder of Deeds website I see that Dovenmuehle had a hand in this same property before I bought it. It seems suspicious that they owned the property before and now it has fallen into foreclosure again. I am... Read more

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The company takes a long time to process payment and when the company do process it they will hit you with a late charge. This company is not i would not recommend for any outstandingly homeowners

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Dovenmuele Mortgage services my TX VLB loan. They are the worst at customer service, paying property taxes, and heaven forbid your late they start sending threatening letters and making threatening calls. I tried to explain and all they said was when will you make the payment. I sent my normal payment in and plan to pay the remainder of the late payment and fees in two weeks, but they rejected my payment. These guys are criminals taking... Read more

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