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    • Everything about this company 1
    • Payment website sucks makes it difficult to pay on time 1
    • Worst customer service ever 1

It has not been easy to pay my mortgage with this company! Every time I try to log in, I am told that I have to re-register. Then the site ask's for a number that was sent to me months ago in my e-mail. Not able to pay my mortgage on time and will be finding a way to complain to federal or state agency or both my Monday! Sick of having to jump through hoops to pay on time! NO other company in my... Read more

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Terrible customer service. Terrible processing payments. You can't schedule a payment more than just a couple days in advance. My mortgage had been serviced by several companies since I took it out 7 years ago and I've never had a problem with any of them until Dovenmuehle. I really wish there was something I could do about it. If I had known I was going to have this much trouble I never would... Read more

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For whatever reason, no blame being assigned, Dovenmuehle took an additional mortgage payment from my checking account. I immediately notified them of the error, and although they "reversed" the withdrawal, I was told it would take five days to get my money back. FIVE DAYS? They took the money in one minute, but cannot return it in less than three days. I have family in the banking industry,... Read more

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My loan got sold to this company and I wish there was something I can do. Customer Service was horrible, not helpful at all, very rude and not professional. Can't believe I can't make a payment online... I called to ask why I can't access my account online anymore and whoever took my call told me I can't make a payment online... I'm pretty sure I did last month since I've never written a check... Read more

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Stay clear and away from this company. You will never find a worse customer service anywhere . Add comment

Hi ,I am a current customer for Dovenmuehle mortgage inc. And the customer service is the worst. They send out monthly coupons after the due date,8 tried to have them explain why and was just transfered to an answering machine. Bad customer service . Add comment

On August 21st, 2015 I paid off my Dovenmuhle mortgage (DBA Whitney Bank Mortgage). I still have not received documentation from Dovenmuhle (DBA Whitney Bank) that my mortgage has been cancelled. Employees of Whitney Bank have even contacted Dovenmuhle about my account, but they are unable to speak to the same person, and the person spoken to only will give their first name. Every time we inquire... Read more

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Worst company I ever dealt with nobody knows what the other is doing can't make a payment and half they said it has full payments. Bad company Add comment

I am going through a fire claim. Someone had said they were experiencing the same and that the company "hi-jacked" their payments... another disagreed that the process was to make sure the repairs are done and done properly. Personally I agree with both of those reviews... while I understand the process, it should also be done more efficiently and in a timely manner and because of that it... Read more

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