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We received our 1098 for 2014. After reading over it to make sure taxes and insurance payments were made, I came across two things that peaked my interest.

I read this in Feb of 2015. First, was a line item that read corporate advance adjustment and a debit to MY ESCROW account for $381.27 taken out on January 6,2014. Then, on December 29,2014 was escrow refund $253.50 ( Mind you it is February and I have not received this refund). My husband called dovenmuehle and got the run around (as usual) and stated they would reissue the check and "look" in the corporate advance adjustment as they had no idea what it was used for.

We are now approaching July, 2015 and I have still not received the escrow refund or an explanation as to the use of the $381.27 funds taken out well over a year ago. Oh, on top of all of this they are now adding late fees to my mortgage saying that it is being paid late and have adjusted my mortgage payment to correct this....

Try again dovenmuehle, I eft my payment to you on the 29th of every month and get confirmation from my bank that you receive it on the 1st. This has been nothing but a nightmare ever since my mortgage company outsourced to these crooks!

Reason of review: Poor customer service.

Location: Tampa, Florida

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I have some of the same issues. I requested my tax documents for 3 years because I misplaced them almost 2 months ago.

My mortgage company is currently Allied Mortgage. I tried to contact my mortgage company in TEXAS but non of there numbers work. This is a nightmare and you get different people everytime you call dovenmuehle mortgage company. So there is really no point of reference.

The customer service team do not have id numbers and they only give you there 1st name. I cannot wait to refinance with a better company. I will do anything to get rid of these 2 *** companies.

There's a class action suit forming and I thinking about getting in on it. I also see where they reimburst my escrow account as well.

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