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We have a mortgage with Dovenmuehle, we are good customers in good standing. We have an insurance claim with USAA for a roof replacement, which NEEDS to get done ASAP. USAA did their part in a timely, professional manner. They cut the check immediately, made payable to...
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1.0
#1052050
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We just purchased a brand new home and our mortgage unfortunately was sold to this company. With every other mortgage company we can send in payments twice a month with no issues once it is communicated. I emailed them on their secure system at the beginning of the...
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I didn't like
  • Way this mortgage company conducts business
#1050384
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Customer service is non-existent and they misapplied payments I made against principal for months - in 2017 - resulting in over-charged interest. I have an automatic monthly draw from my savings account to cover my loan payment. I asked if I could also send a check...
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1.3
I didn't like
  • Way my problem was handled
#1045433
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Dovenmuehle Mortgage Customer Care Review

Dovenmuehle Mortgage
#992542
1.1
They called me at 9pm to tell me that they need a check ! After they sent one back to my bank account!! They are the worst Mortgage Company
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Dovenmuehle Mortgage Website Review

Dovenmuehle Mortgage
#972334
1.0
Beware they are unethical and will lie to you and overdraft payments. Website is a fraudulent front.
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Dovenmuehle Mortgage Customer Care Review

Dovenmuehle Mortgage
#917493
Worst customer service ever encountered. Worst online service..."account not found". Extremely poor at solving any issue. Worst experience with a company ever
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Dovenmuehle Mortgage Mortgage Review

Dovenmuehle Mortgage
#814981
1.0
The company takes a long time to process payment and when the company do process it they will hit you with a late charge. This company is not i would not recommend for any outstandingly homeowners
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When they bought my mortgage the first contact I got from them was an incorrect mortgage statement. I called them and Was told I was fine. The NEXT WEEK THEY SENT ME TO COLLECTIONS! They had my mortgage for two weeks! I called them once again and they said I owed the...
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#1043670
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My loan amount did not reflect the correct starting point. A payment was not listed on the account from two months ago. I emailed on the 23rd of the month and received no response. On the 27th I called the company to find out the status. They saw that there was a...
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3.1
#1026827
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Mortgage sold to this garage company 3 months ago,,, I have waited a total of 4 hrs on hold to speak to a rep in this time,,,,, And I still haven't had ANYONE pickup the phone....I'm going to the FTC,, this is ridiculous,, they have a responsibility to service their...
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#1014977
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Oh how I miss the days when our credit union serviced their own mortgages... Now after refinancing for a lower rate, we get stuck with the "Mortgage Loan Servicer of the Apocalypse": Dovenmuehle! Lousy customer service. NO FLEXIBLE PAYMENT OPTIONS (we used to split our...
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Anonymous
Anonymous

The worst company I've ever worked for and it's so look filthy. Terrible training that's why people that are serviced thru then are very unhappy.

2.0
#1000465
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This is by far the Worst mortgage company ever, we had a family emergency and notified the bank that the payment would be late, they called every day, sent certified letters, tried to get us into mitigation and even came to the house at midnight walking around the...
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1.0
I didn't like
  • Horrifying
  • Do not use this company
  • Poor service
#995978
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This is just to help out peiple who need assistance and are getting nowhere wuth this company. I suggest writing a formal compaint letter and stating you are guving them 10 days to resolve the matter or you will make a report to the office of fair trading. Send the...
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#987364
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My mortgage has been sold off once again. :( I didn't receive anything from Dovenmuehle Mortgage letting me know this until 14 days after my mortgage was supposed be paid to them. After multiple calls to customer service I tried to set up an online payment only to have...
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Anonymous
Jasmine

I would write a letter and email it to the following emails And say you give them 10 days to resolve the matter or you will make a report with the office of Fair trading.amand...

Anonymous
Anonymous

I had the same problem. I received a letter with my new account number on it but when I called to confirm the loan number know one could help me.

1.0
I didn't like
  • Website and customer service
#973200
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