Anonymous

3/17 Account Payments not posted correctly

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My loan amount did not reflect the correct starting point. A payment was not listed on the account from two months ago. I emailed on the 23rd of the month and received no response. On the 27th I called the company to find out the status. They saw that there was a problem but could not review the account on screen. The operator asked me to call them back the next day because they could not call out. Looked at the loan activity the next day and the missing payment appeared and the loan starting balance was changed. I called in and they did not have an explanation. I have never had to keep track of the payments on an account so closely.
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Reason of review:
Problems with payment
Anonymous

Wont reafirm my mortgage after bankruptsy

Dovenmuehle Mortgage - Wont reafirm my mortgage after bankruptsy

I have been paying for 10 years and now they stopped taking my payments all of a sudden,,,, no one knows why, they brought my fico from 748 down to 509,,, now I cant even refinance or by anything,, they wont cooperate call and get shuffled around to different operators,, no one can give me a straight answer,, my mortgage rate is 6.625% you would figure they would want to reaffirm a high rate . but no ,, my bankruptcy was discharged in 2007,,, why now are the being idiots?, in 2011 when I was paying child support and alimony they did a loan modification for me,,, that was a act of god, I called them every night after work, got no where most nights,, then I finally got thru to someone and got the ball rolling,,,it was so much work babysitting them. now they have me blocked from online access and paying over the phone,,if I mail a check they keep half and send me back half,,, sounds like I,m being scammed

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Reason of review:
Poor customer service

Preferred solution: REAFFIRM THE MORTGAGE

Anonymous
map-marker Lake Zurich, Illinois

Customer Service...what's that?

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Oh how I miss the days when our credit union serviced their own mortgages... Now after refinancing for a lower rate, we get stuck with the "Mortgage Loan Servicer of the Apocalypse": Dovenmuehle!

Lousy customer service. NO FLEXIBLE PAYMENT OPTIONS (we used to split our payment, but NO MORE) My latest gripe is that they STILL do not have their 1098 forms ready!!! I've had my W-2 forms for weeks now, and STILL CANNOT FILE MY TAXES.

Is it THAT HARD to calculate mortgage income payments??? You would think they could get this information our RIGHT AFTER THE LAST PAYMENT IN DECEMBER...but I guess that is too much to ask for :-(

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Reason of review:
Poor customer service
1 comment
Guest

The worst company I've ever worked for and it's so look filthy. Terrible training that's why people that are serviced thru then are very unhappy.

Anonymous

Dovenmuehle Mortgage - Mortgage Review

Mortgage sold to this garage company 3 months ago,,, I have waited a total of 4 hrs on hold to speak to a rep in this time,,,,, And I still haven't had ANYONE pickup the phone....I'm going to the FTC,, this is ridiculous,, they have a responsibility to service their customers. They now send a "security code" if you want to login to your account,, They are supposed to e-mail it,,, I've been waiting two days,, called twice,,I think this is their way of making you pay late to gain interest... they are crooks,,,And I would have to refinance to get away from them. This is wrong. What a system
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Reason of review:
Poor customer service
Anonymous
map-marker Lake Zurich, Illinois

Worst Mortgage company ever !

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This is by far the Worst mortgage company ever, we had a family emergency and notified the bank that the payment would be late, they called every day, sent certified letters, tried to get us into mitigation and even came to the house at midnight walking around the property and putting notices on the door! We feel like we are being stalked and harassed by bank employees. This bank is horrible I would not wish them on my worst enemy. We have called everytime they requested with an update, and they still call everyday, send letters, and harras us, and we were not even 30 days late.
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Cons:
  • Poor service
  • Horrifying
  • Do not use this company
Reason of review:
abuse from the bank
Jolena Mkg

No help from Need assistance? Call 1-80*-669-****

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My mortgage has been sold off once again. :( I didn't receive anything from Dovenmuehle Mortgage letting me know this until 14 days after my mortgage was supposed be paid to them.

After multiple calls to customer service I tried to set up an online payment only to have the system fail to email me the six-digit passcode to complete the registration. It would only say Need assistance? Call 1-80*-669-****.

When I called the number they said they couldn't help me to try it again and again only to get the same message over and over. How are you supposed to get anywhere when the online system doesn't work and customer service says they can't help you try it online again???

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Cons:
  • Website and customer service
Reason of review:
Poor customer service
2 comments
Guest

I would write a letter and email it to the following emails And say you give them 10 days to resolve the matter or you will make a report with the office of Fair trading.

amanda.sola@***.com

kristine.hartman@***.com, kimberly.martinez@***.com

david.allison@***.com

william.mynatt@***.com

brian.kluever@***.com I did this and within 24hrs I got a response saying they are looking into the problem and will get back with me within think 48 hours.

Guest

I had the same problem. I received a letter with my new account number on it but when I called to confirm the loan number know one could help me.

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Lyon Sik
map-marker Lake Zurich, Illinois

STAY AWAY

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They do not know how to maintain an escrow account. I received a letter from my hazard insurance company that they have billed my escrow for the up coming year.

Then I received a packet with the new declaration packets so I am assuming everything is ok because whey would the send new declarations pages if the payment has not been made. A few weeks later I received a letter that my hazard insurance policy is going to be cancelled for non payment in a week. I of course called the hazard insurance company to find out what was going on and they stated they never received payment from our mortgage company so I paid it over the phone right then to avoid it from being cancelled. I then called my mortgage company to find out what was going on and they stated that they sent payment in Sept.

They received the same letter a week prior to me receiving my letter and did NOTHING to research the payment or see what was going on. They don't do that until the homeowner calls to request it. That is ***!!!!! Then I am told that the payment that I made will go back into my escrow account and not back to me.

Stay away from this company. I am still trying to get this situation taken care of and in the mean time I am refinancing my house with a different lender!!!!!

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Loss:
$600
Cons:
  • Worst customer service ever
Reason of review:
Problems with payment

Preferred solution: Full refund

2 comments
Guest

I myself am having an escrow issue. I'm haven't gotten a resolution yet but I got an immediate response when I sent them an email.

I used the following emails and got an response a day later.

Steven.Sugarman@***.com

Hugh.Boyle@***.com

Farah.Ansari@***.com

tbailey@***.net

scanalichio@***.com hasmikbulujian@***.com erwinreymundo@***.com jefferyrose@***.com david.allison@***.com WilliamMynatt@***.com william.mynatt@***.com brian.kluever@***.com Hope this helps you

Guest

When it comes to escrow account they are terrible! They never paid my Wind and Hail from my escrow acct. after repeated calls and 3 weeks later it was finally paid.

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Anonymous

Dovenmuehle Mortgage Customer Care Review

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They called me at 9pm to tell me that they need a check ! After they sent one back to my bank account!! They are the worst Mortgage Company
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Reason of review:
Poor customer service
Anonymous

Dovenmuehle Mortgage - Loan Issues Review

This is just to help out peiple who need assistance and are getting nowhere wuth this company. I suggest writing a formal compaint letter and stating you are guving them 10 days to resolve the matter or you will make a report to the office of fair trading. Send the letter to the followong emails. amanda.sola@***.com kristine.hartman@***.com kimberly.martinez@***.com david.allison@***.com william.mynatt@***.com brian.kluever@***.com
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Anonymous

Dovenmuehle Mortgage Website Review

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Beware they are unethical and will lie to you and overdraft payments. Website is a fraudulent front.
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Reason of review:
Problems with payment
Anonymous
map-marker College Station, Texas

Horrible Customer Service!

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Had an issue that I was assured would be taken care of in 3-5 days. Two weeks later it was unresolved. I spoke to a Supervisor named April. Apparently they made a decision not to handle the issue the way I was told it would be handled, and never bothered to call and tell me. When I asked why they didn't contact me, the response was 'We don't make outbound calls. You should have called us.'

As if that wasn't bad enough, when I asked to speak to April's Manager, I was told that she 'doesn't take calls from customers.' A CUSTOMER SERVICE MANAGER THAT DOES NOT TAKE CALLS FROM CUSTOMERS. Unbelievable. I've been in financial services for over 30 years and at one time managed a customer service group. I cannot imagine the repercussions if I refused to talk to a customer.

This company exemplifies horrible customer service. I'll be sending a letter to the CEO this week.

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Cons:
  • Poor service
  • Terrible customer service
Reason of review:
Poor customer service
Tod Txk

Dovenmuehle Mortgage - Review in Loans and Mortgages category

Everytime I spoke with someone they told me something different about receiving my escrow refund, seems that they have an issue with processing payments also, I was told that they did not receive my payment, but was sent a receipt stating that they did, I am not sure what the issue is but I definitely feel as something is very wrong, there has been so many red flags, I do not wish this company on anyone

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Reason of review:
Problems with payment
1 comment
Guest

would write a letter and email it to the following emails And say you give them 10 days to resolve the matter or you will make a report with the office of Fair trading.

amanda.sola@***.com

kristine.hartman@***.com, kimberly.martinez@***.com

david.allison@***.com

william.mynatt@***.com

brian.kluever@***.com I did this and within 24hrs I got a response saying they are looking into the problem and will get back with me within think 48 hours.

Anonymous
map-marker Colleyville, Texas

Dovenmuehle Mortgage - Customer Care Review from Colleyville, Texas

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This company is HORRIBLE!! I am a victim of the flooding in Louisiana. Every creditor we called has helped by giving us at least 30 to 60 days to make some assessments. We were blessed not to have water in our home although our neighbors have 2 to 4 ft of water. However, our jobs are under water and roads are closed and blocked off. We would just like some sort of consideration in light of our financial condition at this time. I've been transferred to 3 different departments only to tell us that someone would call us back on tomorrow with phone services in and out this is INSANE. I wish that they would just sell my mortgage b/c just about anybody is better than this ***. If, we make it out of this I'm selling my home just so I no longer have to deal with these people. I've owned 2 homes and I have never had to deal with a company like this. We're not asking for anything but time.

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Reason of review:
Poor customer service
Corine Ogh

Incredibly bad customer service

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I have been trying to get my payoff amount for almost 2 months. They have records of all 5 of my phone calls, but can't seem to find any of the 4 ways I have contacted them following all their directions including both our signatures. The last time I insisted that I speak to the supervisor and chewed his ear off with all the details of my efforts. More apologies later, he insisted that if I do the same thing again and direct it to his attention, I would get the payoff statement within 5 days, because he would personally see to it. Well, you guessed it, 10 days later and no statement! My rate is way over the current mortgage rate and they are enjoying the extra cash. Tomorrow I research whatever government oversight agency might be able to get them to respond.
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Cons:
  • Incredibly poor customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Rochester, New York

Change of address

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Called to change mailing address. Told me it had to be in writing with signatures from both property owners.

Completed form and mailed in, it was on the back of our payment coupon. Continued to get mail at wrong address. Called and called and called for two months, still wrong address. Called customer service supervisor, bigger (expletive) than the others, still they do not have the correct address and will not fix it.

They do continue to cash the checks and receive the payment coupons. Can't believe the worst customer service I have ever dealt with.

Will be changing our mortgage company, regardless of what it costs. Do not do business with this company.

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Cons:
  • Incredibly poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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