Dovenmuehle Mortgage
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey ignore your request for forbearance due to job loss from Covid-19
Calling Dovenmuehle Mortgage yields a prompt to initiate Covid-19 mortgage relief by phone. Since March 19, 2020, I have initiated FOUR such requests by telephone, two on the website, and three on the parent company's (network Funding LLP) website and received no response.
After you file your claim by telephone, Dovenmuele's call tree also features a prompt to stay on the line to speak to a loss mitigation specialist. Pressing that prompt takes the user to the loans payment history, not to an individual.
This is simply NOT acceptable customer service.
Once this is finished, and given an opportunity to refinance with another company, I will. You would think that a company would be willing and able to work with a customer with a credit rating just a couple of points away from 800 who has precipitously lost 50% of their income is struggling to pay employees and honor debts.
I guess not.
Preferred solution: Congressional Covid-19 90 day grace period
User's recommendation: avoid at all costs
Follow through
Preferred solution: Change lenders
User's recommendation: Find a different lender
So glad to be done with them
User's recommendation: DON'T DO IT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoronavirus Assistance Not Available
- Customer service
- Not helpful
Preferred solution: Help in this crisis - only that mandated under the CARE act nothing more, just what is required by federal law.
User's recommendation: Stay Away - not there for you in trying times
Loan Servicing
User's recommendation: Refi the minute you see the name
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerForeclosed 5-13-2020
- There are no pros
- Nome
- Poor customer servce
- William mynatt wont answer letters or provide documentation
- Wasting my time
Preferred solution: Apology
User's recommendation: Run Run the other way and find another mortgage company they are a licensing company Not Licensed in California?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRun far far far away these guys are really bad!!
- No escalation to supervisor
- Outdated insurance dept
- Rude untrained employees
Preferred solution: Sell my mortgage to a reputable company who cares and is set up for the year 2020
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plano, TexasTrying to get help
User's recommendation: Don't use them unless you are perfect and will never ever make any mistakes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ceres, CaliforniaThey have screwed over my credit
Preferred solution: Let the company propose a solution
User's recommendation: do not have them as your lender
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerForberance
- Non
- No help
Preferred solution: Put money owed at the end of loan.
Haven't heard from them yet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion on home insurance
- Nome
- Awful never respond
- Any thing about them
- Way my problem was handled
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMortgage forbearance due to virus
Preferred solution: Let the company propose a solution
If i overpay my mortgage what is the overage applied to or do i have to specifi where it goes?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQUIET TITLE ON YOUR ARSES!
- No one wants to talk with me just steal my land lol lets go
- But still trying to recontract and steal my land
- William mynatt and mccalla raymer drew powers to steal
- Magistrate court cannot adjudicate land cases
- No help
- Are caught red handed mail fraud amongst other things
Preferred solution: FULL RECONVEYANCE - EXTINGUISH THE DEBT - IMMEDIATELY
User's recommendation: RESEARCH QUIET TITLES, THESE MORTGAGE COMPANIES ARE LIARS
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Hello, At Dovenmuehle, we strive to ensure that accounts are properly handled and are disappointed to hear that this was not your experience. We assure you that this is not typical of our operating procedures and we apologize for any inconvenience and/or frustration that this matter has caused.
Please email us at pcsocialsupport@dmicorp.com with your phone number, address and loan number. We hope to hear from you soon.
Sincerely, Jessica S. Dovenmuehle Social Media Support Team
Follow up: sending the parent company, Network Funding LLP this review and number yielded me an escalation. First, Dovenmuehle called from a blocked number at 1:00 PM on 05/15, 2020.
Their call was returned this morning. At 8:30 am, my call was picked up without response or outgoing message. At 9:45 am I reached Customer Service representative Megan who transferred my call to a Review Specialist. She gave me a direct number to the Review Specialist department (the same one I’d been calling all morning).
The call was dropped during the transfer. I called back. My call was again picked up without response or outgoing message.
At 10:55 am, I reached Amanda in Customer Service who gave me the SAME telephone number, and with coercion, an email address. After being placed on hold for several minutes, I was told that the Review department was ‘not taking calls at this time’ and advised to call back in two hours.