After being promptly paid $13K by my home insurer last October 2012 for damage to my home, I was required to send DM the insurance claim check (they were listed as a payee on the claim check). I followed ALL of their instructions and 7 months later I am still waiting for them to dispurse the money to me.
I finally reached out to Cole Taylor (my mortgage holder) and they quickly resolved the matter and had DMI send me the money.
DMI's customer service people are robotic, don't return phone calls, emails and sometimes don't even answer the phone! Forget about compassion too.
Monetary Loss: $13000.