We opened an insurance claim for our house. The insurance company has issued a check for us to get new siding and roof.
The check was issued directly to Dovenmuehle Mortgage for half the amount. We called Dovenmuehle to ask what we needed to submit to get the check so we could hire our contractor. We submitted all the paperwork they required along with the check so they could re-issue the check to us. Our bid from the contractor that we submitted states they need 50% down to start the job which is the amount of the check from the insurance company.
It has been almost 3 weeks and Dovenmuehle still has not re-issued the check for us. We called after they had received the paperwork and they said that we should have the check by that Friday. We called the following Monday because we never received the check and they told us we were missing paperwork. I don't know why they didn't tell us the first time, so we faxed them the missing paperwork (which we know we did send the first time).
Then they said we would have the check by June 29. The check never came so we called again. They said that it was a holiday weekend and they need a manager to sign off on it. Also, they told us that they will only give us 1/3 of the amount even though we need the whole amount for the down payment.
They have made getting our insurance claim done a complete hassel for something that should not be that hard. No one follows up unless you call them and they are not responsive at all. There is always an excuse why they didn't get something done.
This is the worst mortgage company I have ever worked with. I will seriously consider taking my mortgage somewhere else.
Review about: Dovenmuehle Mortgage Mortgage.