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Dovenmuele is awful. The customer service is awful, the hold times are awful.

They absolutely have no intention of helping their customers. We went through a modification with them and spent 3 months in the receiving documents process. I had to send documents over and over! I’m convinced they were trying to make me give up.

It was an utter disgrace and nightmare for anyone to go through that. The process took almost 6 months!! Please if any attorney sees this we need a class action lawsuit. The rep was sooo nasty!

I’m so glad I had my faith to hold me up. I wouldn’t wish them on my worst enemy!

Product or Service Mentioned: Dovenmuehle Mortgage Mortgage.

Reason of review: Poor customer service.

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Modification means you weren't paying your mortgage. Pay on time and you won't have so many problems

to Mike1980 #1563357

Wow what an ignorant comment - there are more reasons this can happen (a hardship or death of the owner, leading to a modification to transfer to beneficiary of estate) - and even if it was the persons fault - that does not give them the right to ignore paperwork, play dumb on the phone, and not process things for 6 months! No reputable company operates this way - maybe instead of paying you to be a *** online they should hire people in their obviously understaffed departments

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