Dovenmuele is awful. The customer service is awful, the hold times are awful.
They absolutely have no intention of helping their customers. We went through a modification with them and spent 3 months in the receiving documents process. I had to send documents over and over! I’m convinced they were trying to make me give up.
It was an utter disgrace and nightmare for anyone to go through that. The process took almost 6 months!! Please if any attorney sees this we need a class action lawsuit. The rep was sooo nasty!
I’m so glad I had my faith to hold me up. I wouldn’t wish them on my worst enemy!
Product or Service Mentioned: Dovenmuehle Mortgage Mortgage.
Reason of review: Poor customer service.