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My mortgage has been sold off once again. :( I didn't receive anything from Dovenmuehle Mortgage letting me know this until 14 days after my mortgage was supposed be paid to them.

After multiple calls to customer service I tried to set up an online payment only to have the system fail to email me the six-digit passcode to complete the registration. It would only say Need assistance? Call 1-80*-669-****.

When I called the number they said they couldn't help me to try it again and again only to get the same message over and over. How are you supposed to get anywhere when the online system doesn't work and customer service says they can't help you try it online again???

Reason of review: Poor customer service.

Dovenmuehle Mortgage Cons: Website and customer service.

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Guest

I would write a letter and email it to the following emails And say you give them 10 days to resolve the matter or you will make a report with the office of Fair trading.

amanda.sola@***.com

kristine.hartman@***.com, kimberly.martinez@***.com

david.allison@***.com

william.mynatt@***.com

brian.kluever@***.com I did this and within 24hrs I got a response saying they are looking into the problem and will get back with me within think 48 hours.

Guest

I had the same problem. I received a letter with my new account number on it but when I called to confirm the loan number know one could help me.

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