Dovenmuehle Mortgage
Dovenmuehle Mortgage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dovenmuehle Mortgage has 1.4 star rating based on 154 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: There are no pros, Nome, Non.
Cons: Incredibly poor customer service, Poor customer servce, Terrible customer service.Recent recommendations regarding this business are as follows: "Absolutely not", "DON'T GO WITH THIS COMPANY", "RUN AWAY FROM DMI AS FAST AS POSSIBLE", "Go somewhere else.", "Don’t deal with this company make sure if you’re dealing with rocket mortgage or whatever you are not getting sent over to this companyYou’re the worst customer service I’ve ever seen you never contact me and you want me to give you a good review I do not understanding".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dovenmuehle Mortgage has 1.4 star rating based on 154 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: There are no pros, Nome, Non.
Cons: Incredibly poor customer service, Poor customer servce, Terrible customer service.Recent recommendations regarding this business are as follows: "Absolutely not", "DON'T GO WITH THIS COMPANY", "RUN AWAY FROM DMI AS FAST AS POSSIBLE", "Go somewhere else.", "Don’t deal with this company make sure if you’re dealing with rocket mortgage or whatever you are not getting sent over to this companyYou’re the worst customer service I’ve ever seen you never contact me and you want me to give you a good review I do not understanding".
Most users want Dovenmuehle Mortgage to offer a solution to their issues.
Media from reviews
Rude customer service and uneducated people.
User's recommendation: Absolutely not
PAID An EXTRA FEE TO PAY EXTRA ESCROW Payment
I could not be more disappointed in Dovenmuehle I sent an extra escrow payment to them via USPS in April I not only wrote on the check but also wrote on the copy of the statement THREE TIMES TO APPLY TO ESCROW WHOMEVER PROCESSED THE PAYMENT DID WHAT THEY WANTED TO DO AND APPLIED IT TO THE PRINCIPAL THEN I DECIDED TO PAY THE DEFICIT IN THE ESCROW AND CALLED THEM DIRECTLY THIS TIME TO PAY AND WAS TOLD I HAD TO PAY AN ADDITIONAL FEE TO PAY THE ESCROW DEFICIT NEEDLESS TO SAY THEY STILL INCREASED MY MORTGAGE PAYMENT TO COVER NEXT YEARS ESCROW!!! BORROWERS BEWARE IT IS ALL ABOUT THE COMPANY MAKING EXTRA MONEY AND NOT ABOUT HELPING THE BORROWERS THEY COULD CARE LESS ABOUT YOU AND WITH INTEREST RATES DOUBLE WHAT THEY WERE YOU ARE STUCK!!!
- No pros
- All cons
Preferred solution: put my mortgage payment back where it was one month ago
User's recommendation: DON'T GO WITH THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZERO RATING. They are the WORST. Run run as fast as you can
It's a very long story but to make it short, I rec'd a HAF grant (Housing Assistance Fund) to pay over $8000 in covid forebearance in early August. They have yet to apply the money to my loan.
They at one point put me in PRE FORECLOSURE.
I have since sold the house, but the payoff quote was WRONG because the $8124 of the HAF grant was never applied. So now they're sitting on $8124 I should have rec'd as profit from the sale of my house.
I've complained to the Attorney General. I've complained to the CFPB.
I just want my MONEY.
I'm working on a class action lawsuit because they've done this to MANY HAF recipients all over the country. If you are one, pls reply to this post.
- Are crooks
Preferred solution: Full refund
User's recommendation: RUN AWAY FROM DMI AS FAST AS POSSIBLE
Payment made on time?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ela, IllinoisFrustation to no end, Covid19 Forbearance and exiting
I went through a Covid19 Forbearance, like many other people, I have an FHA loan that was current when I entered, I used the maximum 18mo. period and exited.
I have made my regular payments every month since, starting in Oct21, now here it is May 22, and they keep requesting more paperwork, said I wasn't eligible for the FHA program, and now going through loan mitigation. Now I'm getting collection calls and letters threatening foreclosure, argh! My understanding was it should have been completed in 90-120 days, by the FHA guidelines. I have filed a complaint with FHA and currently starting to work with HUD here in Ca.
I've also found a legal firm that has a pending class action suit against Dovenmuehle for CARES act violations, I'm inquiring if my situation might be of interest to them.
In the writing of this complaint I have spent 30 minutes on hold with them, trying to speak to someone in customer service. Ridiculous.
- Terrible customer service
Preferred solution: Finish the job per the FHA guidelines
User's recommendation: Run Far and Run Fast from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lewes, DelawareDovenmuehle has been holding money of mine since 2017.
- Sloppy and poor customer service
Preferred solution: Full refund
User's recommendation: Go somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Petersburg, FloridaI had a loan with you and sold my condo March 23 2022
Coast title center pay off March 23. On March 24 your company said there was no proof of flood insurance and that we owe $1100 to pay the loan off and refuse the wire.
Immediately we showed proof of insurance and waited for the wire which shouldve only taken up to 48 hours to return back to coast tile. Was giving a new payoff balance Balance which was $77 more interest. Now it is April 4 and Coast title has not received the wire. Was told today by supervisor that the money was wired March 31 and would take 48 hours to clear.
And we now have a new payoff balance. Costing me more money. Never have been able to speak to the same person twice via customer service or supervisor. Every time I call its new information.
today I asked a supervisor several times to explain why the notes did not have any information about anything about March 23 of the wire being refused by their company. Im not sure of the integrity of your company. But I am sure that the people that are working there do not have integrity. Not sure where that trickles down from.
I request that you pay full interest on my loan which is $100. And if youre thinking $100 is not much money then you pay it. Because it is a lot of money to me. Ill never get back the 32 hours that Ive spent on hold and talking to people trying to get this revised.
At least you could do is reimburse me the interest from March 23 which was my original closing date.
Please contact me and let me know you have at least listen to my complaint. My number is 913-645-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Petersburg, FloridaCost of funds on closing
I had a loan through your mortgage company. I sold my condo March 23 coast title since you pay off of 88,000 and some out sense.
Due to a mistake showing lack of insurance through HOA I was told that when you receive the wire you sent it back to coast title. We immediately made myself an Coast title faxed over the flood information that you required. We have been waiting for that refund and now it is April 4. We were told that that your company now has wired the money to Coast title March 31.
At one point someone is not telling the truth. After many hours of Amanda at Coast Title and myself which is totally probably close to 40 hours of talking to customer service people and supervisors that we could never talk again to or can he receive incoming phone calls to get to the end of this matter. Every day that you drag your feet it cost me interest. Im requesting a full refund of $100 to cover your mistake and putting me through many hours of stress.
Im writing complaint prematurely due to I have no idea if you really sent the money March 31. When we were asking for proof we were told by a supervisor that was impossible. If this goes on much longer I will be talking to your legal department. I am so sorry that it had to come to this but your company is very incompetent and I am truly sorry that our paths have ever met.
Please do the right thing refund my money and send a wire out to coach title so they can pay off my loan. Your air has completely put a freeze on me moving forward
- There are no pros
- Are caught red handed mail fraud amongst other things
- Overcharge
- Recalcitrant
User's recommendation: no Please do the right thing refund my money and send a wire out to coach title so they can pay off my loan. Your air has completely put a freeze on me moving forward
You’ve never got in touch with me you never called me you took too much money for my mortgage payment 460 something dollars this month it’s wrong and you don’t have a phone number even on a website fo
User's recommendation: Don’t deal with this company make sure if you’re dealing with rocket mortgage or whatever you are not getting sent over to this companyYou’re the worst customer service I’ve ever seen you never contact me and you want me to give you a good review I do not understanding
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour stealing our money every month! Give it back!!!
- Federal lawsuit
- There are no pros
- Have not been able to fix their recurring problem
Preferred solution: Full refund
User's recommendation: Run as far away as you can from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North Aurora, IllinoisCredit report
Preferred solution: Remove late payments from credit report from June 2020 to present.
User's recommendation: My opinion don't do business with village capitol or their subsidiaries.
Bad customer service
User's recommendation: Please do job better with customers
If you have these guys as. Your mortgage company I would suggest you refinance!!!!
The worst excuse for a mortgage company I've ever seen and been under...Basically they never contacted me like the said they tried..no email calls or letters and I save all my verified mail just for this purpose..I've been paying homeowners ins from day one ..they jacked up my mortgage payments expect me to pay or be penalized even knowing it's a mistake on them and the insurance ..which I was double paying my ins already re imbursed me but no not dovenmuhle throughout this process I had to pay in mextra money due to them which I was never contacted back made over 1000 calls and been told 75 different things about my money they owe for there mistake I'm only 3 states away and 30 days later no check and believe there gonna drag this out ..then I gotta call back in 10 more days just for them to take another 30 days to Canx it and wait then another check to be issued then wait another 30 days to see if it arrives again !!! Hey read the BBB on dovenmuhle...it sounds and looks familiar ..they were gonna hammer me for there mistake but now I can't seem to get this money they owe me back
Preferred solution: I'm getting refinanced but before that I'ma talk to an atty
Mortgage # 142190****- 2375 Boca Corp- 2375 NW 53rd Street Boca Raton Florida FL 33496
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Verified Reviewer | Ela, IllinoisNightmare
- Completely incapable billing system
Preferred solution: Let the company propose a solution
User's recommendation: steer clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst mortgage co I've ever dealt with!
Preferred solution: Apology
User's recommendation: Do NOT do business with them or you will regret it!
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I've had a similar experience with them. I'm in PA.
I was given a HAF (Housing Assistance Fund) grant in early August, and they never applied it to my loan account. I've found others around the country experiencing similar CARES Act violations by this corrupt criminal company.
Some have been foreclosed on. We can't let them get away with this.
I to have had a similar experience with Dovenmuehle. Can you share the name of the attorney you contacted?
I would like to see if they can help me as well. Thank you
Sorry for the delay getting back, here's the contact info: CLASS ACTION COMPLAINT JAMES C. SHAH (SBN 260435) SHEPHERD, FINKELMAN, MILLER AND SHAH, LLP 201 Filbert Street, Suite 201 San Francisco, CA 94133 Telephone: (856) 858-**** LINDA FISHER, on behalf of herself and all others similarly situated, Plaintiff, v. DOVENMUEHLE MORTGAGE INC.
I called their Philadelphia office and was told the lawsuit was dropped???
Was your problem related to the Housing Assistance Fund??