Dovenmuehle mortgage overcharged us by over $1,800.00 in escrow charges this past year, insisting we had a negative escrow balance and asked us to send in $500.00 which we did, then raised our house payment by an Additional $250.00 a month, causing us financial...Read more
I didn't like
- Very poor customer service
- Poor mortgage practices
Do not finance or refinance any kind of loan or mortgage through Dovenmuehle. This is a terrible company. They will repeatedly lose your paperwork. My insurance policy got canceled because they failed to make the payment. They say they never received the billing...Read more
- Promises of saving money
I didn't like
- Not going to save money
WEDNESDAY AUGUST 22, 2018 All you folks complaining that you didn't get a loan from CARDINAL FINANCIAL / DEVENHUEL/SEBONIC MORTGAGE COMPANY should get down on your knees and praise GOD that you did not! If I could go to a negative with your rating scale, I absolutely...Read more
No customer service, wont return phone calls. No mortgage specialists. Customer service agents are untrained. I am trying to scrape up enough money to pay off my mortgage so I won't have them in my life! They Send letters threatening to buy insurance at a high cost,...Read more
I have never experienced such bad customer service. If you call 6 times you will get 6 different answers. I paid off my Mortgage June 2018. I am still waiting for them to refund my my money I had in escrow. Each time I call I get the run around. I did file a complaint...Read more
Dovenmuehle Mortgage - HE loan # and oayment
My daughter has been very ill and we almost lost her a couple times. We got moved to a different hospital 3 hours away from our home. I don’t know our he loan number to make a payment. I don’t want a late fee. I can get doctor notes and hospital info if needed.
All you people posting here are dumber than doorknobs. Dovenmuehle is not a mortgage company...they did not "buy your loan." They are your subservicer and are strictly regulated and must in all cases abide by the terms and agreement of your mortgage document. YOUR...Read more
Two payments were taken out for the same month (I tried to pay my bill ahead of time, while I am also set up for automatic payment every month), leaving me with a negative balance in my bank account and charging me an overdraft fee. When I called about the issue, the...Read more
We paid off a mortgage with Dovenmuehl several years ago - but we never received a Mortgage Release. We have been trying to get it for over a month now! It is tying up the sale of our home and purchase of a new one. Endless hours on the phone with them as well as our...Read more
Dovenmuehle Mortgage - Can't get them on the phone
Been trying to get ahold of them on the phone for three days to no avail. Wait wait wait and finally hang up after 20-30 minutes. This is *** We have called different times of the day without an answer. Hire somebody to answer the damned phone!!
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