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Dovenmuehle Mortgage - Theft of Escrow
Dovenmuehle mortgage overcharged us by over $1,800.00 in escrow charges this past year, insisting we had a negative escrow balance and asked us to send in $500.00 which we did, then raised our house payment by an Additional $250.00 a month, causing us financial...
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1.0
I didn't like
  • Very poor customer service
  • Poor mortgage practices
#1353507
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Do not finance or refinance any kind of loan or mortgage through Dovenmuehle. This is a terrible company. They will repeatedly lose your paperwork. My insurance policy got canceled because they failed to make the payment. They say they never received the billing...
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1.2
I liked
  • Promises of saving money
I didn't like
  • Not going to save money
#1352644
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WEDNESDAY AUGUST 22, 2018 All you folks complaining that you didn't get a loan from CARDINAL FINANCIAL / DEVENHUEL/SEBONIC MORTGAGE COMPANY should get down on your knees and praise GOD that you did not! If I could go to a negative with your rating scale, I absolutely...
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Anonymous
Tonya55

1) the different names are because they're different companies. Learn what a servicer/sub-servicer is before making a statement. 2) Dovenmuehle is in Lake Zurich ILLINOIS not ...

#1337523
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No customer service, wont return phone calls. No mortgage specialists. Customer service agents are untrained. I am trying to scrape up enough money to pay off my mortgage so I won't have them in my life! They Send letters threatening to buy insurance at a high cost,...
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#1316978
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I have never experienced such bad customer service. If you call 6 times you will get 6 different answers. I paid off my Mortgage June 2018. I am still waiting for them to refund my my money I had in escrow. Each time I call I get the run around. I did file a complaint...
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Anonymous
Tim 99

File complaints with CFPB and your states’ finance bureau too. The more pressure the better

1.1
#1310528
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Dovenmuehle Mortgage - HE loan # and oayment

My daughter has been very ill and we almost lost her a couple times. We got moved to a different hospital 3 hours away from our home. I don’t know our he loan number to make a payment. I don’t want a late fee. I can get doctor notes and hospital info if needed.
#1319193
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All you people posting here are dumber than doorknobs. Dovenmuehle is not a mortgage company...they did not "buy your loan." They are your subservicer and are strictly regulated and must in all cases abide by the terms and agreement of your mortgage document. YOUR...
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Anonymous
TerryAltun74

Untrained customer service representatives is NOT part of any document signed, nor am I aware it's ANY banks policy. Can you point to where I could locate what you're referenc...

Anonymous
Brian

So how much is Dovenmuehle paying you?? Of all the sites I have been to has nothing good to say about this company and including the B.B.B. which rate it 1 1/2 stars out of 5

2.3
#1302341
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Two payments were taken out for the same month (I tried to pay my bill ahead of time, while I am also set up for automatic payment every month), leaving me with a negative balance in my bank account and charging me an overdraft fee. When I called about the issue, the...
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1.0
#1300523
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We paid off a mortgage with Dovenmuehl several years ago - but we never received a Mortgage Release. We have been trying to get it for over a month now! It is tying up the sale of our home and purchase of a new one. Endless hours on the phone with them as well as our...
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Anonymous
Janet W

I was able to sell without a release but the title company has a 200,000 holdback of my money because they won't send a letter. This is outrageous. Every day they claim the le...

#1300004
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Contact Dovenmuehle Mortgage

Mailing Address:
Dovenmuehle Mortgage Inc.
1 Corporate Drive Suite 360
Lake Zurich, Illinois 60047
United States
Phone:
(800) 669-4268
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Dovenmuehle Mortgage - Can't get them on the phone

Been trying to get ahold of them on the phone for three days to no avail. Wait wait wait and finally hang up after 20-30 minutes. This is *** We have called different times of the day without an answer. Hire somebody to answer the damned phone!!
1.7
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Diversity of Products or Services
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Value for money
Website
#1294596
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