Latest review first
I had no choice when my mortgage was sold to this company. I've been with them for several years now, and the experience has been consistently poor. They have taken my payment out twice in one month several times.... I would find out by checking my bank balance.......Read more
Horrible company to deal with and I suggest you stay away from them. They do not manage your Escrow account! They messed mine up so bad that I chose the easier option and remortgaged just so that I didn't have to deal with them anymore. If you ever move your homeowners...Read more
These people are thieves, they took out my insurance & taxes twice in one month, and I had to proof it. I had to take them to court and won!!! Customer service, is a minus 20. yOU CAN NEVER TALK TO A MANAGER, you get entry level people who never can help you. And when...Read more
Since Feb 2018 (it is Oct 2018 now) I have been trying to resolve an issue where Dovenmuehle Mortgage did not pay my taxes from Escrow. Instead they issued me a refund check and I incurred late fees from the city and county. Called, emailed and mailed Dovenmuehle...Read more
I didn't like
- Incredibly poor customer service
Dovenmuehle mortgage overcharged us by over $1,800.00 in escrow charges this past year, insisting we had a negative escrow balance and asked us to send in $500.00 which we did, then raised our house payment by an Additional $250.00 a month, causing us financial...Read more
Do not finance or refinance any kind of loan or mortgage through Dovenmuehle. This is a terrible company. They will repeatedly lose your paperwork. My insurance policy got canceled because they failed to make the payment. They say they never received the billing...Read more
WEDNESDAY AUGUST 22, 2018 All you folks complaining that you didn't get a loan from CARDINAL FINANCIAL / DEVENHUEL/SEBONIC MORTGAGE COMPANY should get down on your knees and praise GOD that you did not! If I could go to a negative with your rating scale, I absolutely...Read more
No customer service, wont return phone calls. No mortgage specialists. Customer service agents are untrained. I am trying to scrape up enough money to pay off my mortgage so I won't have them in my life! They Send letters threatening to buy insurance at a high cost,...Read more
I have never experienced such bad customer service. If you call 6 times you will get 6 different answers. I paid off my Mortgage June 2018. I am still waiting for them to refund my my money I had in escrow. Each time I call I get the run around. I did file a complaint...Read more
Dovenmuehle Mortgage - HE loan # and oayment
My daughter has been very ill and we almost lost her a couple times. We got moved to a different hospital 3 hours away from our home. I don’t know our he loan number to make a payment. I don’t want a late fee. I can get doctor notes and hospital info if needed.
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