They do not know how to maintain an escrow account. I received a letter from my hazard insurance company that they have billed my escrow for the up coming year.
Then I received a packet with the new declaration packets so I am assuming everything is ok because whey would the send new declarations pages if the payment has not been made. A few weeks later I received a letter that my hazard insurance policy is going to be cancelled for non payment in a week. I of course called the hazard insurance company to find out what was going on and they stated they never received payment from our mortgage company so I paid it over the phone right then to avoid it from being cancelled. I then called my mortgage company to find out what was going on and they stated that they sent payment in Sept.
They received the same letter a week prior to me receiving my letter and did NOTHING to research the payment or see what was going on. They don't do that until the homeowner calls to request it. That is ***!!!!! Then I am told that the payment that I made will go back into my escrow account and not back to me.
Stay away from this company. I am still trying to get this situation taken care of and in the mean time I am refinancing my house with a different lender!!!!!
Product or Service Mentioned: Dovenmuehle Mortgage Home Loan.
Reason of review: Problems with payment.
Monetary Loss: $600.
Preferred solution: Full refund.
I didn't like: Worst customer service ever.