Dovenmuehle Mortgage - Won't give a payoff amount over the phone
My mortgage loan is almost 30 years old. Dovenmuehle has serviced my loan for the past 10 years or so.
Since my balance is so low, I called Dovenmuehle to get a payoff amount, as I was writing a check off one of my credit cards. I called & spoke to a customer service rep and they won't give a payoff amount over the phone ! I never heard of such a thing. They insisted on sending a payoff statement in writing.
This was 5 days ago and I am still waiting for this document. If I don't get it soon then I will figure out the payoff myself and just send them a check......
Reason of review: Poor customer service.
Location: Summerfield, Florida
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Comments
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We have had the exact same problem. After our first request for a payoff letter, nothing happened.
We called back. They had no record of the first call so we re-requested the payoff letter. That was 8 business days ago. Still nothing.
We just wrote them a check for what our calculations say the payoff amount should be. I am pretty sure that this is not over yet though.