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My mortgage loan is almost 30 years old. Dovenmuehle has serviced my loan for the past 10 years or so.

Since my balance is so low, I called Dovenmuehle to get a payoff amount, as I was writing a check off one of my credit cards. I called & spoke to a customer service rep and they won't give a payoff amount over the phone ! I never heard of such a thing. They insisted on sending a payoff statement in writing.

This was 5 days ago and I am still waiting for this document. If I don't get it soon then I will figure out the payoff myself and just send them a check......

Reason of review: Poor customer service.

Location: Summerfield, Florida

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We have had the exact same problem. After our first request for a payoff letter, nothing happened.

We called back. They had no record of the first call so we re-requested the payoff letter. That was 8 business days ago. Still nothing.

We just wrote them a check for what our calculations say the payoff amount should be. I am pretty sure that this is not over yet though.

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